Service concepts

As a customer of Quante Netzwerke GmbH we attend you beyond planning and setup of your transmission network.

Targeted planning is the basis of high net availability.
Our service concept guarantees a fast fault repair and assures a maximum of net availability. The result of customer requirements and wishes is different, depending on the customer’s profile, type of communication network and installed hard- and software.

Our modular service concept is divided into three segments and consists of several services. This enables a precise choice (assortment, extract) of different services.


       

Service

Service

Service

Basis performances

Helpdesk

Remote diagnosis

Software - support

Hardware performances

Hardware - repair

8/5  Hardware fast exchange

24/7 Hardware fast exchange

On location performance

24/7 FLM on-call duty (First Line Maintenance)

8/5  SLM on-call duty (Second Line Maint.)

24/7 SLM on-call duty (Second Line Maint.)